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Student Support Services


Texas State University is committed to providing a variety of services and systems that support all students in achieving success. Find out more about key services for distance education students by contacting the following resources and offices. 

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Academic Advising

At Texas State, academic advising provides students with the opportunity to meet with an advisor for the purpose of gaining assistance in planning their educational career, in developing the skills needed for academic success, and in learning how to access the variety of resources and services available to them. Undergraduate students should visit the Academic Advising website to select the advising center for your area or college and for additional information.  Graduate students typically obtain advising by faculty in their programs.  Visit the Graduate College admissions website to learn more about graduate programs and advisors. 

Alkek Library

Albert B. Alkek Library is the most important information resource of the Texas State University community. Students taking distance education classes enjoy the same library privileges as students on our main campus in San Marcos; visit the Library's Distance Education Services page for further information.

Bookstore

The University Bookstore is the only bookstore owned and operated by the students, faculty, and staff of Texas State University. For distance education students, the Bookstore offers online ordering of course materials on the Order Textbooks page.

Career Services

Career Services provides compassionate, comprehensive career assistance to Texas State students. Services include career counseling, job search help, assessment inventories for careers, employer resume referrals, on-campus job fairs and recruiting, campus job postings, and related resources. Distance education students who are unable to come to campus may schedule phone career counseling appointments.

Catalogs

The 2015-2016 Undergraduate Catalog and Graduate Catalog provide extensive general information about Texas State University's academic programs, including curriculum, degree plans, majors, minors, certificates, courses, faculty, and additional curriculum matters.

Counseling Center

The Texas State Counseling Center provides counseling and education to students. Counseling Center services are free, confidential, and provided by trained professionals to currently enrolled Texas State students while classes are in session. The Counseling Center offers face-to-face consultations to students who are able to come to campus. Distance education students who are unable to come to the San Marcos or Round Rock Campus may call the Counseling Center at 512.245.2208 for assistance in locating services.

Disability Services

The Office of Disability Services (ODS) strives to ensure that students with disabilities have equal access to all university programs and activities. Visit the Students with Disabilities page for additional information on services and policies.

Financial Aid and Scholarships

Financial Aid and Scholarships offers a variety of assistance including grants, work-study, student and parent loans, scholarships and nonresident tuition, and fee waivers. Regardless of a student's financial resources, attending Texas State is possible. Financial Aid and Scholarships is here to help students who need assistance.

Graduate College

Texas State offers 100 graduate programs in a variety of disciplines. Our outstanding graduate faculty have the well-deserved reputation of helping students achieve their educational goals while meeting the rigors of graduate study. Visit the Graduate College website for additional information, and visit the Graduate Program Offerings page for a listing of graduate programs and the percentages of those programs offered via distance education.

Honor Code

The university expects both faculty and students to respect and follow the Honor Code. For students, this means that all academic work will be done by the individual to whom it is assigned, without authorized aid of any kind.

ID Services

ID Services provides enrolled Texas State students with the Texas State BobcatCard, which is the university’s official identification card. Current semester-paid students can obtain a first-time BobcatCard by visiting ID Services in LBJ Student Center, Room 2-9.1, in San Marcos or the One-Stop Center, Avery 201, in Round Rock. A government-issued photo identification is required to obtain a first-time BobcatCard. Distance education students who are not able to come to the Texas State campus in San Marcos or Round Rock may obtain a paper, temporary ID card, to expire at the end of the semester in which they are enrolled, by contacting ID Services at 512.245.2297 or idservices@txstate.edu.

IT Assistance Center (ITAC)

The IT Assistance Center (ITAC) is the one-stop-shop for students' technology-related needs. ITAC offers phone support, at 512.245.ITAC (4822), and online Live Chat technology support, 24 hours a day.

Privacy

Texas State has written policies and procedures for protecting the privacy of all students enrolled in all courses and programs, including distance education. These policies formally incorporate the Family Educational Rights and Privacy Act (FERPA) and applicable laws and regulations.  University policies include:

Access to Student Records Pursuant to the Family Educational Rights and Privacy Act of 1974 

Appropriate Use of Information Resources

Information Resources Identity and Access Management

Security of Texas State Information Resources

Texas State provides a notice regarding the privacy rights of students as well as information on how data is collected on its website. See complete explanations on the following:

Privacy Rights Notice

Privacy Statement (information gathering and dissemination)

Note: Texas State does not actively share personal information gathered from distance education and/or resident students. However, in some cases, the university may be compelled by Open Records law to release information.

Student Business Services

Student Business Services handles all tuition payments and fee assessments. Visit the Student Business Services website to learn more about tuition and fees, pay tuition, or set up an installment plan.

Student Government

The Student Government of Texas State University is the officially recognized organization where students are given a voice in university policy decisions. Visit the Student Government Contact Us page to provide comments to Student Government or to contact a representative of Student Government.

Student Learning Assistance Center (SLAC)

The Student Learning Assistance Center (SLAC) offers a variety of academic support programs including a walk-in tutoring lab, the Online Writing Lab (OWL), supplemental instruction, and excellent online resources. Students able to visit the San Marcos campus are eligible for free in-person tutoring from SLAC, located on the fourth floor of Alkek Library. Distance education students and students unable to come to the San Marcos campus may receive tutoring through the SLAC OWL.

Technology Resources

Operating within the Division of Information Technology, Technology Resources provides secure, robust, and cost-effective information technologies to Texas State University. Visit Technology Resources' ITAC Student Support page for technology-related and computer needs. Technology Resources also offers information on purchasing a personal computer with a Texas State discount, free software downloads including Microsoft Office, and additional computer and software support and information. Information on privacy rights associated with university's information technology structure is available here: http://www.tr.txstate.edu/privacy-notice.html

Texas Success Initiative Program (TSIP)

The Texas Success Initiative Program (TSIP) is a state-legislated program to improve student success in college. The components of the program include a test that must be taken prior to the student's first semester, developmental programs designed to prepare students for college courses, and academic advising for all students.

Testing, Research-Support, and Evaluation Center (TREC)

The Testing Research Support and Evaluation Center (TREC), located on the ground floor of Commons Hall on the San Marcos campus, administers a number of tests, including exams for self-paced correspondence students, exams for credit, placement and college readiness tests, proctored exams, upper level barrier tests, tests for students with disabilities, and national exams such as the ACT, SAT, GMAT, and GRE. Visit the TREC website for complete information on services offered.  Information on alternative testing solutions is available on the Exam Proctoring website.

TRACS Facts

TRACS is Texas State's collaborative learning environment and the online learning management system that hosts Texas State course sites. TRACS Facts provides training videos, a searchable knowledgebase, and other student resources for using TRACS.

Undergraduate Admissions

Texas State offers almost 100 bachelor’s degrees in diverse areas of study. Undergraduate Admissions provides a great set of resources for potential students, admitted students, parents, and counselors.

University Registrar

The Office of the University Registrar is responsible for the creation of class schedules, registration, enrollment and degree verifications, final grades, and transcript requests. Visit the Registrar's website to learn more about these services. 

Veterans Affairs

The Texas State University Office of Veterans Affairs assists veterans by answering questions concerning veteran educational benefits, certifying enrollments for the Department of Veterans Affairs, and monitoring our veterans' degree plans and academic progress. For more information and for access for mobile users, visit the Veterans Affairs website.

Writing Center

The Writing Center provides distance education students with one-to-one, free online tutoring for writing assignments. The Writing Center also offers face-to-face tutoring for students who are able to come to the San Marcos or Round Rock Campus. Visit the Writing Center website to book an appointment or for more information.