Student Support Services
Academic Support Services
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Academic Advising
Are services available to distance learning students? Yes*
*Dependent upon degree program
Services include the following: degree planning, schedule planning, academic success skills assistance
San Marcos Campus: Academic Advising Website (locate your college of study to find contact information for your academic advising center)
Round Rock Campus: Round Rock Academic Advising Website
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Success Coaching
Are services available to distance learning students? Yes*
*Students must meet the Success Coaching student criteria to qualify; visit their webpage for more information
Services include the following: study skills advancement, financial literacy, note taking skills, goal setting, career readiness, motivational assistance
San Marcos and Round Rock Campuses: txstatecafe@txstate.edu; Academic Coaching Website
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Brilliant Bobcats
Are services available to distance learning students? Yes
Services include the following: workshop series that provides assistance with study skills, goal setting, time management, wellness & self-care, financial literacy
- Workshops are available as CARE webinars.
San Marcos and Round Rock Campuses: hef31@txstate.edu; Brilliant Bobcats Website
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Degree Catalogs
Are services available to distance learning students? Yes
Services include the following: Undergraduate and Graduate catalogs regarding academic programs, curriculum, majors, minors, certifications, courses
Website link: Undergraduate Catalog Link
Website link: Graduate Catalog Link
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Graduate College
Are services available to distance learning students? Yes*
*Dependent upon degree program
Services include the following: application assistance, New Student Orientation directions and questions, funding assistance, next step assistance for new graduate admissions
San Marcos and Round Rock Campuses: gradcollege@txstate.edu; Graduate College Website
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Library
Are services available to distance learning students? Yes
Services include the following: research assistance, course material assistance, research consultation, writing and citation assistance, accessibility assistance, 3D printing, media creation assistance
San Marcos Campus: library@txstate.edu; Alkek Library Website
Round Rock Campus: rrclibrary@txstate.edu; Round Rock Library Website
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Online Writing Lab
Are services available to distance learning students? Yes
Services include the following: paper review and feedback, tutoring services regarding editing skills, organizational writing skills, research
San Marcos and Round Rock Campuses: Writing Lab Website
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Registrar
Are services available to distance learning students? Yes
Services include the following: class schedule error assistance, degree verification, course auditing, transcript requests
San Marcos and Round Rock Campuses: registrar@txstate.edu; University Registrar Website
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Student Learning Assistance Center (SLAC)
Are services available to distance learning students? Yes*
*Dependent upon subject matter and tutor availability
Services include the following: walk-in tutoring, scheduled tutoring, Online Writing Lab, Supplemental Instruction, online resources
San Marcos Campus: SLAC Website
Round Rock Campus: RR SLAC Website
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Testing Centers
Are services available to distance learning students? Yes*
*Distance learners can utilize the testing centers, but they must come in person to the centers
Services include the following: test administration, proctoring, Academic Testing for Students with Disabilities
San Marcos Campus: testingcenter@txstate.edu or atsd@txstate.edu or proctor@txstate.edu; San Marcos Testing Center Website
Round Rock Campus: rrc-testing@txstate.edu; Round Rock Testing Center Website
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Undergraduate Admissions Center
Are services available to distance learning students? Yes*
*Dependent upon degree program
Services include the following: application assistance, New Student Orientation directions and questions, meningitis vaccination assistance, next step assistance for new admissions
San Marcos and Round Rock Campuses: admissions@txstate.edu; Undergraduate Admissions Website
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University Bookstore
Are services available to distance learning students? Yes
Services include the following: textbook purchasing, course materials purchasing, selling textbooks, textbook rental, price matching
San Marcos and Round Rock Campuses: txstate@bkstr.com; Bookstore Website
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Writing Center
Are services available to distance learning students? Yes
Services include the following: in-house and traveling writing workshops, specialized writing tutoring in-person and online, thesis & dissertation assistance
San Marcos and Round Rock Campuses: University Writing Center Website
Career Services Resources
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Career Services
Are services available to distance learning students? Yes
Services include the following: resume writing assistance, graduate school assistance, campus job assistance, mock interviews, internship and post-graduate fairs, career counseling
San Marcos and Round Rock Campuses: careerservices@txstate.edu; Career Services Website
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Jobs4Cats Powered by Handshake
Are services available to distance learning students? Yes
Services include the following: job search assistance, career interest assistance, connection with employers, exploration of graduate school options, career event updates
San Marcos and Round Rock Campuses: Jobs4Cats Website
Disability Services
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Office of Disability Services
Are services available to distance learning students? Yes
Services include the following: registration of disability with university, classroom and examination accommodations, housing accommodations, assistive equipment and technology provision, disability awareness and advocacy
San Marcos and Round Rock Campuses: ods@txstate.edu; ODS Website
Health/Safety Resources
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Bobcat Bounty (Food Pantry)
Are services available to distance learning students? Yes*
*Available for students who can come directly to San Marcos campus
Services include the following: on-campus food pantry, assistance with food insecurity
San Marcos Campus: bobcatbounty@txstate.edu; Bobcat Bounty Website
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Bobcat Guardian
Are services available to distance learning students? Yes*
*Available for on-campus and the San Marcos/Round Rock areas
Services include the following: a free mobile app that creates a virtual safety network of friends and family; notifies UPD and "guardians" if safety may be compromised
App Link: Bobcat Guardian App
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Counseling Center
Are services available to distance learning students? Yes*
*Available for students who can come directly to campus and who also pay a student service fee
Services include the following: mental health screening, mental wellness videos, self-help resources, short-term individual or group counseling, assistance with stress/anxiety/depression among other personal mental health needs
San Marcos Campus: counselingcenter@txstate.edu; Counseling Center Website
Round Rock Campus: counselingcenter@txstate.edu; Counseling Center Website
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Crisis Information
Are services available to distance learning students? Yes
Services include the following: information and contacts for mental health services, suicide prevention services, domestic violence/sexual assault hotline services, LGBTQ+ support services, military crisis hotline services
San Marcos and Round Rock Campuses: Crisis Information Website
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Mental Health Tools and Hotlines
Are services available to distance learning students? Yes*
Services Include the following: self-assistance tools, resources, support systems for mental health needs
San Marcos and Round Rock Campuses: Therapy Assistance Online Webpage; Phone Apps Webpage; Crisis and Suicide Prevention Website
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Online Mental Health Screening
Are services available to distance learning students? Yes
Services include the following: mental health screening, information/recommendations for resources
San Marcos and Round Rock Campuses: Mental Health Screening Website
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Title IX (Sexual Misconduct Reporting and Assistance)
Are services available to distance learning students? Yes
Services include the following: Title IX compliance, sexual misconduct reporting, sexual misconduct allegation process and decisions, prevention effort training, frequently asked questions for sexual misconduct related needs
San Marcos and Round Rock Campuses: titleix@txstate.edu; Title IX Website; Title IX PDF
Financial Resources
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BobcatGold
Are services available to distance learning students? Yes
Services include the following: financial education workshops, financial coaching, financial literacy training, tracking student loan information
San Marcos and Round Rock Campuses: financialaid@txstate.edu; Bobcat Gold Website
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Emergency Funding Assistance
Are services available to distance learning students? Yes*
*Must be enrolled at TXST or previously enrolled in the fall or spring semester as an undergrad or graduate student
Services include the following: emergency funding for qualifying students
San Marcos and Round Rock Campuses: dosoffice@txstate.edu; Emergency Funding Website
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Financial Aid and Scholarships
Are services available to distance learning students? Yes
Services include the following: scholarships information, financial loan information, parent aid, financial counseling
San Marcos and Round Rock Campuses: financialaid@txstate.edu; Financial Aid Website
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Student Business Services
Are services available to distance learning students? Yes
Services include the following: tuition payment, fee assessments, refund information
San Marcos and Round Rock Campuses: cashiers@txstate.edu; SBS Website
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Title V Cafe Financial Literacy Program
Are services available to distance learning students? Yes*
*Available to undergraduate students
Services include the following: FAFSA workshops, financial literacy workshops, one-on-one meetings with financial literacy coaches
San Marcos and Round Rock Campuses: txstatecafe@txstate.edu; Title V Cafe Website
Legal Services
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Attorney for Students
Are services available to distance learning students? Yes
Services include the following: legal counsel, limited scope representation, practical legal education on a variety of legal subjects including immigration
San Marcos and Round Rock Campuses: legalhelp@txstate.edu; Attorney for Students Website
Resources for Underrepresented and Non-Traditional Students
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Attorney for Students
Are services available to distance learning students? Yes
Services include the following: legal counsel, limited scope representation, practical legal education on a variety of legal subjects including immigration
San Marcos and Round Rock Campuses: legalhelp@txstate.edu; Attorney for Students Website
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FACES: Foster Care Alumni Creating Educational Success
Are services available to distance learning students? Yes*
*Assistance may vary depending on situations for each distance learning student
Services include the following: support to students who were involved in the foster care system, on-campus resources, community resources, mentoring, textbook lending, emergency funding
San Marcos and Round Rock Campuses: dosoffice@txstate.edu; FACES Website
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Immigration and DACA Assistance
Are services available to distance learning students? Yes
Services include the following: support network assistance, resource assistance, DREAMer Ally training
San Marcos Campus: odsi@txstate.edu; SDI Website
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International Student and Scholar Services
Are services available to distance learning students? Yes
Services include the following: hiring assistance for international students, document assistance, DSO appointments, events, immigration process assistance
San Marcos and Round Rock Campuses: international@txstate.edu; International Student And Scholar Services Website
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Office of Student Diversity and Inclusion
Are services available to distance learning students? Yes*
*Assistance may vary depending on situations for each distance learning student
Services include the following: diversity connection resource information, cultural celebration events, social justice initiatives and information, graduation celebrations, veteran connection assistance
San Marcos and Round Rock Campuses: excellence@txstate.edu; SDI Website
Student Engagement, Leadership, and Connection Resources
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Bobcat Bond
Are services available to distance learning students? Case by Case Situations
Services include the following: events and mentoring opportunities to assist with retention and degree completion
San Marcos Campus: bobcatbond@txstate.edu; Bobcat Bond Website
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Leadership Institute
Are services available to distance learning students? No
Services include the following: emerging leaders program, resources to assist student leaders on campus, leadership film series, leadership workshops series, leadership capstone program
San Marcos Campus: leadershipinstitute@txstate.edu; Leadership Institute Website
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Compassion Advocacy Resources & Education (CARE) Center
Are services available to distance learning students? Case by Case Situations
Services include the following: provides assistance to support and retain all Texas State students, helps connect students to the institution's resources, provides assistance to underrepresented students
San Marcos and Round Rock Campuses: dosoffice@txstate.edu; RMP Website
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Student Involvement
Are services available to distance learning students? Yes*
*Involvement in student orgs is dependent upon the student organization
Services include the following: service learning opportunities, connection with student organizations, Bobcat involvement, risk management and food safety training to student leaders
San Marcos Campus: getinvolved@txstate.edu; Student Involvement Website
Technology Resources
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ITAC
Are services available to distance learning students? Yes
Services include the following: Canvas assistance, hardware and software troubleshooting, on-campus computer labs, BobcatMail assistance, NetID assistance, Microsoft 365 assistance, Windows and McAfee Anti-Virus assistance, other technology operating systems assistance
San Marcos and Round Rock Campuses: itac@txstate.edu; ITAC Website
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Office of Disability Services
Are services available to distance learning students? Yes
Services include the following: assistive technology labs, assistive software, accessible textbook resources
San Marcos and Round Rock Campus: ods@txstate.edu; ODS Website
Veteran-Specific Resources
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Office of Veterans Affairs
Are services available to distance learning students? Yes
Services include the following: connection to professional, personal, and educational resources, connection to organizations on campus
San Marcos Campus: veteransaffairs@txstate.edu; Office of Veterans Affairs Website
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Veteran Academic Success Center
Are services available to distance learning students? Yes
Services include the following: military-connected student peer programs, tutoring, academic support services, military-connected resources, informational assistance for VA education benefits
San Marcos Campus: San Marcos Veterans Academic Success Center Website
Round Rock Campus: Round Rock Veterans Academic Success Center
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Veterans Alliance of Texas State University
Are services available to distance learning students? Yes
Services include the following: military-connected assistance with transitioning to college, campus engagement, community engagement
San Marcos Campus: excellence@txstate.edu; Veterans Alliance Website
Additional Resources and Policies
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Academic Integrity
The Texas State Academic Honor Code applies to all Texas State students, including correspondence students. The Honor Code serves as an affirmation that the University demands the highest standard of integrity in all actions related to the academic community. As stated in the Texas State Student Handbook, Violation of the Honor Code includes, but is not limited to, cheating on an examination or other academic work, plagiarism, collusion, and the abuse of resource materials.
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ID Services
ID Services provides enrolled Texas State students with the Texas State BobcatCard, which is the university’s official identification card. Current semester-paid students can obtain a first-time BobcatCard by visiting ID Services in LBJ Student Center (map opens in a new window), Room 2-9.1, in San Marcos or the One-Stop Center, Avery 201, in Round Rock. A government-issued photo identification is required to obtain a first-time BobcatCard. Distance education students who are not able to come to the Texas State campus in San Marcos or Round Rock may obtain a paper, temporary ID card, to expire at the end of the semester in which they are enrolled, by contacting ID Services at 512.245.2297 or idservices@txstate.edu.
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Privacy
Texas State has written policies and procedures for protecting the privacy of all students enrolled in all courses and programs, including distance education. These policies formally incorporate the Family Educational Rights and Privacy Act (FERPA) and applicable laws and regulations. University policies include:
Access to Student Records Pursuant to the Family Educational Rights and Privacy Act of 1974
Appropriate Use of Information Resources
Information Resources Identity and Access Management
Security of Texas State Information Resources
Texas State provides a notice regarding the privacy rights of students as well as information on how data is collected on its website. See complete explanations on the following:
Privacy Statement (information gathering and dissemination)
Note: Texas State does not actively share personal information gathered from distance education and/or resident students. However, in some cases, the university may be compelled by Open Records law to release information.
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Student Development Specialist
The Student Development Specialist II (SDSII) at the Office of Distance and Extended Learning is a staff member whose role is to provide support and service to all distance learners at Texas State University. For more information on the SDSII, including how to contact them, please click here.