Student Support Services

Are services available to distance learning students? Yes*

*Dependent upon degree program

Services include the following: degree planning, schedule planning, academic success skills assistance

San Marcos Campus: Academic Advising Website (locate your college of study to find contact information for your academic advising center)

Round Rock Campus: Round Rock Academic Advising Website

Are services available to distance learning students? Yes*

*Students must meet the Success Coaching student criteria to qualify; visit their webpage for more information

Services include the following: study skills advancement, financial literacy, note taking skills, goal setting, career readiness, motivational assistance

San Marcos and Round Rock Campuses: txstatecafe@txstate.edu; Academic Coaching Website

Are services available to distance learning students? Yes

Services include the following: workshop series that provides assistance with study skills, goal setting, time management, wellness & self-care, financial literacy

• Workshops are available as CARE webinars.

San Marcos and Round Rock Campuses: hef31@txstate.edu; Brilliant Bobcats Website

Are services available to distance learning students? Yes

Services include the following: Undergraduate and Graduate catalogs regarding academic programs, curriculum, majors, minors, certifications, courses

Website link: Undergraduate Catalog Link

Website link: Graduate Catalog Link

Are services available to distance learning students? Yes*

*Dependent upon degree program

Services include the following: application assistance, New Student Orientation directions and questions, funding assistance, next step assistance for new graduate admissions

San Marcos and Round Rock Campuses: gradcollege@txstate.edu; Graduate College Website

Are services available to distance learning students? Yes

Services include the following: research assistance, course material assistance, research consultation, writing and citation assistance, accessibility assistance, 3D printing, media creation assistance

San Marcos Campus: library@txstate.edu; Alkek Library Website

Round Rock Campus: rrclibrary@txstate.edu; Round Rock Library Website

Are services available to distance learning students? Yes

Services include the following: paper review and feedback, tutoring services regarding editing skills, organizational writing skills, research

San Marcos and Round Rock Campuses: Writing Lab Website

Are services available to distance learning students? Yes

Services include the following: class schedule error assistance, degree verification, course auditing, transcript requests

San Marcos and Round Rock Campuses: registrar@txstate.edu; University Registrar Website

Are services available to distance learning students? Yes*

*Dependent upon subject matter and tutor availability

Services include the following: walk-in tutoring, scheduled tutoring, Online Writing Lab, Supplemental Instruction, online resources

San Marcos Campus: SLAC Website

Round Rock Campus: RR SLAC Website

Are services available to distance learning students? Yes*

*Distance learners can utilize the testing centers, but they must come in person to the centers

Services include the following: test administration, proctoring, Academic Testing for Students with Disabilities

San Marcos Campus: testingcenter@txstate.edu or atsd@txstate.edu or proctor@txstate.edu; San Marcos Testing Center Website

Round Rock Campus: rrc-testing@txstate.edu; Round Rock Testing Center Website

Are services available to distance learning students? Yes*

*Dependent upon degree program

Services include the following: application assistance, New Student Orientation directions and questions, meningitis vaccination assistance, next step assistance for new admissions

San Marcos and Round Rock Campuses: admissions@txstate.edu; Undergraduate Admissions Website

Are services available to distance learning students? Yes

Services include the following: textbook purchasing, course materials purchasing, selling textbooks, textbook rental, price matching

San Marcos and Round Rock Campuses: txstate@bkstr.com; Bookstore Website

Are services available to distance learning students? Yes

Services include the following: in-house and traveling writing workshops, specialized writing tutoring in-person and online, thesis & dissertation assistance

San Marcos and Round Rock Campuses: University Writing Center Website

Are services available to distance learning students? Yes

Services include the following: resume writing assistance, graduate school assistance, campus job assistance, mock interviews, internship and post-graduate fairs, career counseling

San Marcos and Round Rock Campuses: careerservices@txstate.edu; Career Services Website

Are services available to distance learning students? Yes

Services include the following: job search assistance, career interest assistance, connection with employers, exploration of graduate school options, career event updates

San Marcos and Round Rock Campuses: Jobs4Cats Website

Are services available to distance learning students? Yes

Services include the following: registration of disability with university, classroom and examination accommodations, housing accommodations, assistive equipment and technology provision, disability awareness and advocacy

San Marcos and Round Rock Campuses: ods@txstate.edu; ODS Website

Are services available to distance learning students? Yes*

*Available for students who can come directly to San Marcos campus

Services include the following: on-campus food pantry, assistance with food insecurity

San Marcos Campus:  bobcatbounty@txstate.edu; Bobcat Bounty Website

Are services available to distance learning students? Yes*

*Available for on-campus and the San Marcos/Round Rock areas

Services include the following: a free mobile app that creates a virtual safety network of friends and family; notifies UPD and "guardians" if safety may be compromised

App Link: Bobcat Guardian App

Are services available to distance learning students? Yes*

*Available for students who can come directly to campus and who also pay a student service fee

Services include the following: mental health screening, mental wellness videos, self-help resources, short-term individual or group counseling, assistance with stress/anxiety/depression among other personal mental health needs

San Marcos Campus: counselingcenter@txstate.edu; Counseling Center Website

Round Rock Campus: counselingcenter@txstate.edu; Counseling Center Website

Are services available to distance learning students? Yes

Services include the following: information and contacts for mental health services, suicide prevention services, domestic violence/sexual assault hotline services, LGBTQ+ support services, military crisis hotline services

San Marcos and Round Rock Campuses: Crisis Information Website

Are services available to distance learning students? Yes*

Services Include the following: self-assistance tools, resources, support systems for mental health needs

San Marcos and Round Rock Campuses: Therapy Assistance Online Webpage; Phone Apps Webpage; Crisis and Suicide Prevention Website

Are services available to distance learning students? Yes

Services include the following: mental health screening, information/recommendations for resources

San Marcos and Round Rock Campuses: Mental Health Screening Website

Are services available to distance learning students? Yes

Services include the following: Title IX compliance, sexual misconduct reporting, sexual misconduct allegation process and decisions, prevention effort training, frequently asked questions for sexual misconduct related needs

San Marcos and Round Rock Campuses: titleix@txstate.edu; Title IX Website; Title IX PDF

Are services available to distance learning students? Yes

Services include the following: financial education workshops, financial coaching, financial literacy training, tracking student loan information

San Marcos and Round Rock Campuses: financialaid@txstate.edu; Bobcat Gold Website

Are services available to distance learning students? Yes*

*Must be enrolled at TXST or previously enrolled in the fall or spring semester as an undergrad or graduate student

Services include the following: emergency funding for qualifying students

San Marcos and Round Rock Campuses: dosoffice@txstate.edu; Emergency Funding Website

Are services available to distance learning students? Yes

Services include the following: scholarships information, financial loan information, parent aid, financial counseling

San Marcos and Round Rock Campuses: financialaid@txstate.edu; Financial Aid Website

Are services available to distance learning students? Yes

Services include the following: tuition payment, fee assessments, refund information

San Marcos and Round Rock Campuses: cashiers@txstate.edu; SBS Website

Are services available to distance learning students? Yes*

*Available to undergraduate students

Services include the following: FAFSA workshops, financial literacy workshops, one-on-one meetings with financial literacy coaches

San Marcos and Round Rock Campuses: txstatecafe@txstate.edu; Title V Cafe Website

Are services available to distance learning students? Yes

Services include the following: legal counsel, limited scope representation, practical legal education on a variety of legal subjects including immigration

San Marcos and Round Rock Campuses: legalhelp@txstate.edu; Attorney for Students Website

Are services available to distance learning students? Yes

Services include the following: legal counsel, limited scope representation, practical legal education on a variety of legal subjects including immigration

San Marcos and Round Rock Campuses: legalhelp@txstate.edu; Attorney for Students Website

Are services available to distance learning students? Yes*

*Assistance may vary depending on situations for each distance learning student

Services include the following: support to students who were involved in the foster care system, on-campus resources, community resources, mentoring, textbook lending, emergency funding

San Marcos and Round Rock Campuses: dosoffice@txstate.edu; FACES Website

Are services available to distance learning students? Yes

Services include the following: support network assistance, resource assistance, DREAMer Ally training

San Marcos Campus: odsi@txstate.edu; SDI Website

Are services available to distance learning students? Yes

Services include the following: hiring assistance for international students, document assistance, DSO appointments, events, immigration process assistance

San Marcos and Round Rock Campuses: international@txstate.edu; International Student And Scholar Services Website

Are services available to distance learning students? Yes*

*Assistance may vary depending on situations for each distance learning student

Services include the following: diversity connection resource information, cultural celebration events, social justice initiatives and information, graduation celebrations, veteran connection assistance

San Marcos and Round Rock Campuses: excellence@txstate.edu; SDI Website

Are services available to distance learning students? Case by Case Situations

Services include the following: events and mentoring opportunities to assist with retention and degree completion

San Marcos Campus: bobcatbond@txstate.edu; Bobcat Bond Website

Are services available to distance learning students? No

Services include the following: emerging leaders program, resources to assist student leaders on campus, leadership film series, leadership workshops series, leadership capstone program

San Marcos Campus: leadershipinstitute@txstate.edu; Leadership Institute Website

Are services available to distance learning students? Case by Case Situations

Services include the following: provides assistance to support and retain all Texas State students, helps connect students to the institution's resources, provides assistance to underrepresented students

San Marcos and Round Rock Campuses: dosoffice@txstate.edu; RMP Website

Are services available to distance learning students? Yes*

*Involvement in student orgs is dependent upon the student organization

Services include the following: service learning opportunities, connection with student organizations, Bobcat involvement, risk management and food safety training to student leaders

San Marcos Campus: getinvolved@txstate.edu; Student Involvement Website

Are services available to distance learning students? Yes

Services include the following: Canvas assistance, hardware and software troubleshooting, on-campus computer labs, BobcatMail assistance, NetID assistance, Microsoft 365 assistance, Windows and McAfee Anti-Virus assistance, other technology operating systems assistance

San Marcos and Round Rock Campuses: itac@txstate.edu; ITAC Website

Are services available to distance learning students? Yes

Services include the following: assistive technology labs, assistive software, accessible textbook resources

San Marcos and Round Rock Campus: ods@txstate.edu; ODS Website

Are services available to distance learning students? Yes

Services include the following: connection to professional, personal, and educational resources, connection to organizations on campus

San Marcos Campus: veteransaffairs@txstate.edu; Office of Veterans Affairs Website

Are services available to distance learning students? Yes

Services include the following: military-connected student peer programs, tutoring, academic support services, military-connected resources, informational assistance for VA education benefits

San Marcos Campus: San Marcos Veterans Academic Success Center Website

Round Rock Campus: Round Rock Veterans Academic Success Center

Are services available to distance learning students? Yes

Services include the following: military-connected assistance with transitioning to college, campus engagement, community engagement

San Marcos Campus: excellence@txstate.edu; Veterans Alliance Website

The Texas State Academic Honor Code applies to all Texas State students, including correspondence students. The Honor Code serves as an affirmation that the University demands the highest standard of integrity in all actions related to the academic community. As stated in the Texas State Student Handbook, Violation of the Honor Code includes, but is not limited to, cheating on an examination or other academic work, plagiarism, collusion, and the abuse of resource materials.

ID Services provides enrolled Texas State students with the Texas State BobcatCard, which is the university’s official identification card. Current semester-paid students can obtain a first-time BobcatCard by visiting ID Services in LBJ Student Center (map opens in a new window), Room 2-9.1, in San Marcos or the One-Stop Center, Avery 201, in Round Rock. A government-issued photo identification is required to obtain a first-time BobcatCard. Distance education students who are not able to come to the Texas State campus in San Marcos or Round Rock may obtain a paper, temporary ID card, to expire at the end of the semester in which they are enrolled, by contacting ID Services at 512.245.2297 or idservices@txstate.edu.

Texas State has written policies and procedures for protecting the privacy of all students enrolled in all courses and programs, including distance education. These policies formally incorporate the Family Educational Rights and Privacy Act (FERPA) and applicable laws and regulations.  University policies include:

Access to Student Records Pursuant to the Family Educational Rights and Privacy Act of 1974 

Appropriate Use of Information Resources

Information Resources Identity and Access Management

Security of Texas State Information Resources

Texas State provides a notice regarding the privacy rights of students as well as information on how data is collected on its website. See complete explanations on the following:

Privacy Rights Notice

Privacy Statement (information gathering and dissemination)

Note: Texas State does not actively share personal information gathered from distance education and/or resident students. However, in some cases, the university may be compelled by Open Records law to release information.

The Student Development Specialist II (SDSII) at the Office of Distance and Extended Learning is a staff member whose role is to provide support and service to all distance learners at Texas State University. For more information on the SDSII, including how to contact them, please click here.