Medical Administrative assistants play a valuable role on any healthcare team, often handling a variety of organizational tasks that help with patient flow. The 100% online course will prepare you to work as a Certified Medical Administrative Assistant (CMAA), designated by the National Healthcare Career Association (NHA).
The healthcare field offers one of the leading areas of opportunities for career growth today. Within healthcare, medical assistants are among the most in-demand professionals. NHA estimates that job openings for medical assistants are increasing by 9-15% each year.
The US Bureau of Labor Statistics concurs with the NHA estimate. Its data indicates job opportunities for medical assistants will grow by 23% overall by 2028. This is four times the expected average growth for all jobs.
Medical assistants earn $34,800 per year, or $16.73 per hour on average, according to BLS data.
Prepare to take the Certified Medical Administrative Assistant (CMAA) exam
Master multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records, and corresponding with patients
Learn best financial practices for a medical center
Master the fundamentals of medical terminology and ethical best practices
Understand the basics of working with medical documents, medical billing, and coding processes
There are no prerequisites to take this course.
This course can be taken on either a PC or Mac.
Becoming an Administrative Medical Assistant
Qualities of a medical assistant, working in ambulatory healthcare settings, the healthcare team
Managing Stress and Improving Communication
Types of communication and barriers to effective communication; patient interview techniques
Law, Ethics, and Healthcare
Health Insurance Portability and Accountability Act (HIPAA), Americans with Disabilities Act (ADA) and Occupational Safety and Health Administration (OSHA); ethical guidelines for healthcare providers
Improving Your Medical Office
The reception area and the medical receptionist; opening and closing the facility
Computers in the Ambulatory Care Setting
Use of computers in the medical office; safeguarding Electronic Medical Record (EMR), Electronic Health Record (EHR) and Protected Health Information (PHI)
Telecommunications and Patient Scheduling
Patient portal and scheduling methods; dealing with irate patients
Midterm
Medical Terminology: Word Parts, Plurals, Abbreviations
Importance of medical terminology; understanding word parts: roots, prefixes, suffixes
Managing Medical Records
Electronic, paper and hybrid medical records; SOAP notes, Release of Information (ROI) and Personal Health Record (PHR)
Written Communication
Working with medical documents and records; medical transcriptionist/medical scribe
Medical Billing and Coding: An Overview
Health insurance terms; code sets: ICD-10-CM/PCS, CPT, HCPCS Level II
Daily Financial Practices
Improving patient payments; claims denial strategies, accounts receivable and accounts payable
The Administrative Medical Assistant as Office Manager
Qualities of an office manager; Clinical Documentation Improvement (CDI)
Final
