Customer Experience Management

2 Dates Available for this workshop:

1. Friday, April 19, 2024 (online asynchronous) (9:00am - 12:00pm)
2. Friday, April 26, 2024 (in-person) (9:00am - 12:00pm)

Person giving presentation in front of a group

In this module you will be able to enhance your expertise through the mastering of:

  1. CX Design and Innovation: Delve into the principles of CX design and innovation. Learn how to create compelling experiences that resonate with customers and drive brand loyalty.
  2. Key Performance Indicators (KPIs): Gain expertise in identifying and utilizing the most effective KPIs for CX management. Understand how to measure and analyze CX metrics to enhance decision-making.
  3. Financial Impact: Discover the financial implications of superior customer experiences. Learn how to demonstrate the tangible return on investment (ROI) of CX initiatives to stakeholders.
  4. Organizational Structure: Explore strategies for structuring organizations to prioritize CX. Understand the role of CX teams, their integration, and their impact on overall business success.
  5. Cultural Transformation: Learn how to cultivate a customer-centric organizational culture.

Discover techniques to inspire and engage employees in delivering exceptional CX. Whether you're a seasoned professional or new to the field, this course will empower you to lead your organization toward a brighter CX-driven future.

By the end of this course, sales professionals will be able to:

  1. Polish your customer experiences so your message resonates better, enhancing your brand loyalty.
  2. Maximize your return on investment through superior customer experiences.
  3. Lead your organization through a customer-centric organizational structure.

Ready to Start

Register for Customer Experience Management